Refund policy

DJ Hub Shop - Warranty & Returns

Product Pricing

At Perth DJ Hub, we are committed to offering our customers the best possible prices. To remain competitive in the industry, we reserve the right to adjust the prices of our products at any time, with or without notice. This includes both our standard retail prices and any ongoing promotions.

Please note that all product descriptions, specifications, and photos are subject to change without prior notice, and errors and omissions are excepted.

Occasionally, there may be inaccuracies or omissions in the information presented on our website or in our services, including product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to modify or update information or cancel orders if necessary, even after the order has been submitted.

Our sales staff can provide you with quotations that are valid for 30 days from the date of generation. If you present a quote to our staff for purchase after this period, we may need to adjust the pricing and availability to reflect current market conditions.

Warranty

At Perth DJ Hub, we prioritize our customers and strive to provide the best online shopping experience possible. If you encounter any issues with your purchased product, please don't hesitate to contact our head office, and we'll do everything we can to assist you.

All products sold by Perth DJ Hub are backed by a 12-month warranty, which is in addition to your rights guaranteed by Australian Consumer Law.

We're dedicated to resolving any issues you may face promptly to minimize any inconvenience to our valued customers. Please refer to the information below for details on returning your product.

Returns Policy

The conditions of Perth DJ Hub’s Return Policy are in addition to other rights and remedies you may have as a customer under Australian Consumer Law (ACL).

Change of Mind

Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.

We recommend you carefully preview any orders before adding them to your cart and completing your purchase.

If your purchase does not suit your needs and it is within 30 days of delivery to you, we are happy to provide an exchange to a more suitable product of equal or greater value, provided you pay the difference.

Defective Products

If you have received your order with a defect or your product develops a fault within the first 30 days of delivery/collection to/by you, the first step is to contact us or visit our warehouse.

Provided the unit is deemed as a fault that is not the cause of misuse, neglect, damage, tampering with internal components or using products outside of their designated applications, Perth DJ Hub may simply exchange your unit for a new unit provided stock is available.

Please note:

The 30 day replacement guarantee does not apply to customers who do not contact us within 30 days of delivery/collection. If you contact us after this period, we will offer you a remedy in accordance with your products warranty and your rights under Australian Consumer Law (ACL).

Returning Your Product(s)

Warranty returns for service, repair or replacement will be accepted if: